Club Avolta and Finnair Plus Terms and Conditions

1. This offer is jointly provided by (1) Dufry International AG and (2) Finnair PLC (each a “Promoter” and jointly the “Promoters”).

2. To be eligible for this offer, a customer must be at least 18 years old, be a member of the Finnair Plus Program and hold a valid Club Avolta account (“Eligible Customer”). In order to verify eligibility for the Offer, the Promoters may require that an Eligible Customer provide proof of age and identity.

3. To collect Avios, an Eligible Customer must go to their Club Avolta App and link their Finnair Plus account to his/her Club Avolta account and then select that linked account as their preferred account. A Finnair Plus account can only be linked to one Club Avolta account and the holder of the linked accounts must be the same person.  Please note that when linking accounts and to collect points, certain data related to you may be shared between Club Avolta and Finnair Plus.

4. Qualifying Spend is the final price, excluding any applicable taxes, for the purchase of Eligible Goods (see below) at a Participating Club Avolta Store (see below) made by an Eligible Customer who has presented his/her Club Avolta QR Code for scanning in-store, or has logged into their Club Avolta account via Reserve & Collect, when making such purchase.

5. Earn Rate and Limits: The earn rate is 1 Avios per 1€ of Qualifying Spend. A maximum of 3,000 Avios can be collected per transaction. A limit of 5 transactions per day and 30 per month applies, i.e., any transactions in excess of such limits will not constitute a Qualifying Spend. If the purchased goods are returned, the Finnair Plus credit will be reversed automatically. 

6. In Sweden, Avios collected will be calculated based on the variable conversion rate of Swedish Krona, to Euro.

7. Refer to point number 32 below for a list of Participating Club Avolta Stores.

8. Eligible Goods: With the exception of (i) products listed as non-eligible goods on the following list [Refer point number 32] or (ii) products labelled in-store to be excluded or advised as excluded by an Avolta staff member from collecting and redeeming Avios, all goods sold at Participating Club Avolta Stores are eligible to collect and redeem Avios. 

9. Avios collected will typically be awarded within 72 hours of a Qualifying Spend.

10. Retrospective claims to collect Avios are not possible.

11. An Eligible Customer will have the opportunity to convert Avios into a Club Avolta (“Voucher”) to buy select products at any of the participating Avolta Stores.

12. After linking their Finnair Plus account, and selecting Finnair Plus as their preferred partner, an Eligible Customer can convert their Avios collected in their Finnair Plus account into a Voucher by logging into their Club Avolta App, going to the respective linked partner page, clicking on ‘Add voucher’, and then following the steps thereafter.

13. An Eligible Customer will need to select the country in which they wish to use the Voucher. The currency that the Voucher is available in is determined by the country selected by the Club Avolta member. A Voucher can only be used at participating Avolta stores in the country for which such voucher was issued. Each country will have its own country specific terms and conditions, including the participating Avolta stores in such country.

14. Vouchers are only available in 2 currencies. Each currency denomination will require the conversion of a certain number of Avios, the number of Avios required to be converted for a certain currency denomination is as displayed in the Club Avolta App.

15. A Voucher will be immediately credited to the Eligible Customers’ Club Avolta account when Avios are converted in the Club Avolta App.

16. Upon conversion, Vouchers can only be awarded to the Club Avolta account that the Finnair Plus account has been linked to. Once Avios have been converted to a Voucher, the conversion cannot be reversed. 

17. An Eligible Customer can convert a maximum of 5 Club Avolta vouchers in a 30-day period to a maximum voucher value of 500€ or 5000kr.

18. Eligible Customers can only redeem Vouchers in-store, when checking out at a physical point of sale. Vouchers cannot be redeemed while reserving a product online via Reserve and Collect service or when Eligible Customers use the self-checkout service. Eligible Customers shall present the Club Avolta voucher to one of the sales assistants at the time of check out to benefit from the offer.

19. Eligible Customers can use a maximum of 3 Club Avolta vouchers per transaction. The Club Avolta voucher will apply on the final price, including any applicable taxes. 

20. The Club Avolta voucher can be used for the full value or partial redemption.

21. Once a Voucher has been redeemed at a participating Avolta store, such Voucher is not reusable.

22. Avios are not redeemable for cash. 

23. Except as required by law, Vouchers are not redeemable for cash, and cannot be sold, transferred for value, reloaded, or applied to any other Club Avolta account. The value of the Club Avolta voucher will not be replaced if lost, stolen, or destroyed.

24. In case an Eligible Customer returns a product purchased with a Voucher, the Eligible Customer will get the Voucher amount refunded in the Club Avolta App in the Wallet tab as a new Voucher. The new Voucher validity time will match the one of the original Voucher.

25. Except as required by law, each Voucher will be valid for 12 months from the date of issuance, after which it will automatically expire and be removed from the Club Avolta wallet.

26. Once Avios are converted into a Club Avolta Voucher, they will be awarded in the Eligible Customer’s Club Avolta account, with both Finnair Plus and Club Avolta terms and conditions applying. Once Avios have been converted to a Club Avolta Voucher, this action cannot be reversed.

27. Each Promoter reserves the right to withdraw this offer or amend these Terms and Conditions at any time without prior notice and without any liability. Each Promoter reserves the right to terminate an Eligible Customers participation in this offer and/or to deduct or reverse Avios collected or redeemed if they believe such Eligible Customer is in breach of these Terms and Conditions, or if their use is unauthorised, fraudulent or unlawful.

28. For missing Voucher queries, please contact Avolta directly at ClientService@dufry.com

29. The Promoters and their affiliates, agents or subcontractors will not be liable or accept any liability vis-a-vis an Eligible Customer or other person for any loss or damage or for any personal injury or death arising out of or in connection with this offer, or a persons participation. Mandatory statutory rights, that cannot be excluded, are not affected.

30. This offer shall be governed by the laws of Switzerland and be subject to the exclusive jurisdiction of Basel, Switzerland. Legal recourse against the Promoters is excluded to the extent permitted.

31. The Promoters decisions regarding any aspect of the offer is final and binding and we will not enter into correspondence with Eligible Customers about it.

32. Participating Club Avolta stores are:

32. These Terms and Conditions are subject to the Club Avolta Terms and Conditions found
here.